Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.olloaudio.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing of your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Use of the Chatbot with Forms

We offer you an AI-based chatbot from Flyweight GmbH, Jungbuschstraße 28, 68159 Mannheim, Germany on our website to answer your questions. When using the chatbot, your queries are combined using the database created from the website information read from our own website and a large language model to provide you with answers to your query. The chatbot is instructed not to ask for personal data. Good to know: If separate forms appear as a result of your inquiries, in which you may then have to provide personal data based on your inquiry, the information you provide there will be processed separately and accordingly will not be sent to AI.

Processed Data Categories: The data categories result from your inquiries when you enter personal data within your question.

• For example, if you ask: “Where is my order?”, a form will appear in which you can enter your order number and your zip code.
• If, for example, you would like to find out more about a product and receive appropriate advice, a form will appear in which you can enter the relevant information (e.g. name, telephone, e-mail, etc.).

Purpose of Processing: Processing the information you provide to create responses to your requests using the chatbot.

• Example: For example, if you ask: “Where is my order?” and enter your order number and zip code in the form, this information is used to make a direct request to the store system (Shopify) so that the delivery information can be sent and you can be informed about the status of the order.
• Example: If you would like advice on a product, your request (with the data you provide in the form and the entire chat history) will be forwarded to the store operator so that they can contact you.

Data Source: We collect this data directly from you.

Legal Basis: We process data to fulfill contractual or pre-contractual obligations in accordance with Article 6, paragraph 1, point (b) of the General Data Protection Regulation (GDPR).

Data Retention: Data is stored until your inquiry is resolved or for the contract’s duration and beyond until legal retention periods (6 to 10 years) have passed.

Location of Recipients: EU and non-EU.

Guarantees for Transfers to Third Countries: EU Standard Contractual Clauses (SCC), Adequacy Decision

 

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 18.

END-USER LICENSE AGREEMENT (EULA)

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@olloaudio.com or by mail using the details provided below:

OLLO Audio
[Re: Privacy Compliance Officer]
OLLO Audio d.o.o. | PE PTP | Mednarodni prehod 6 | 5290 Šempeter pri Gorici | Slovenia, EU.